Quality
of our services
Design-Multi-Concept commits
itself to make all possible efforts in order to offer
you a quality service at an excellent quality/price ratio.
Deadlines
Deadlines are established on the base of the actual amount
of work in progress. Normally 7 days are requested to
plan the opening of a new project. The deadlines can be
negotiated for a quicker answer and may be subject to
a rate readjustment.
File sharing
For a more efficient treatment, all
file sharing are done by email.
To avoid any handling mistakes,
all text files must be saved in Word documents.
Support and consultation
Support and consultation can be done by phone, email or
in person. These services are obviously free of charge
when they concern a project in development, with a minimum
of care for the duration needed for this service. A possible
extra charge could be necessary for consultations exceeding
30 minutes.
Any service request out of the original
agreement is subject to an extra charge; and only if this
new service is possible to process inside the deadlines.
Estimation and
evaluation
A quick estimation or evaluation (by email or by phone)
- which means in less then 15 minutes - is offered for
free. If this service is needed for more then fifteen
minutes, some charges will be billed if the contract is
not accepted.
Design-Multi-Concept
provides an evaluation as estimation. It only gives a
rough idea of the total costs. A raise in the rate will
very obviously be charged if the work needed for the realisation
is greater.
Pricing
Pricing of a project can differ according to the importance
of the project, its duration, its complexity and the deadline
requested for its completion. The pricing shown here are
proposed only as example for projects realised in our office.
An extra 50$/hr will be added for project realised outside
our office. Any emergency requesting a deadline shorter
then 24 hours will be billed with an extra 50$/hr.
Hourly rate
We billed the transportation duration to reach
the working place - if the working place is out of our office
- according to the hourly rate mentioned above.
Terms of payment
The term of payment, as asked and requested, is a payment
in full at the moment of approval of the final product or
on reception of the invoice.
For a website conception, half the full amount
is requested on approval of the graphic and HTML of the
project. The final amount has to be paid in full when the
site is set online.
For any service estimated over 500$, a 50%
deposit is needed.
Special agreements will be set in the eventuality
of a very large project.
Any amount not paid in full in the delay we
agreed on will be subject to an extra 10$/month as administration
charges, whatever the total amount of this bill; and a monthly
interest rate of 2% will be added as well.
The terms of payment are written on the
invoice sent to the customer.
Payment
Les modes de paiement acceptés sont les
suivants :
- Certified check
- Cash
- PayPal
- Bank transfer payment
Billing
Invoices will be sent to customer by
email, in pdf document, or by regular mail as agreed at
the beginning of the project. The customer will have to
make sure by his own ways that he received the invoice in
the following days after the request for service.
Therefore, it is crucial that you have
in hand the invoice in order to make your payments in the
delay you accepted, since an invoice claimed as 'not received'
will be subject to the 'Terms of payment' without further
notice.
Guaranty of service
The guaranty varies according to the requested service.
The service assignments apply for the website creations,
illustrations, conception of CD or book covers, logos, posters
and any other visual conceptions. These guaranties are not
including any moral or physical responsibilities.
Following the final date of delivery on a
project, a guaranty of 7 days is covering all service assignments.
For all requests regarding changes or corrections done after
this period, for any work, problem or mistake involving
our services or not, a charge will apply at the regular
rates.
No reimbursement is possible on service assignments.
Rights on material
acquired by our services
The material acquired by our services - for example: a website,
a poster, an animation or a graphic design - are the sole
property of the customer, as long as the invoice is paid
in full.
Design-Multi-Concept
keeps the right, as the author (and for the sole use of
publicising Design-Multi-Concept),
to publish, post, present and include, in any form of publicity,
the name and material designed for a customer, as a listing
of our realisations.
The logo and/or the name Design-Multi-Concept
- in any realisation such as: poster, leaflet, brochure,
animation, visual presentation, including a note about the
realisation - are always inserted at the bottom of at least
one section of a website we realized.
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